Shipping Policy

Order Processing

Most orders are processed within one business day. Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, sales events, and other high-volume periods, including Black Friday and Cyber Monday, order processing may take up to five business days.

Order processing time is separate from the estimated shipping or manufacturer lead time.

Product Availability and Lead Times

Not every product displayed on our website is stocked at Battle Born Offroad’s facility. Products may ship from our warehouse, a manufacturer, a distributor, or another fulfillment location.

Product availability changes frequently, and inventory is generally allocated on a first-come, first-served basis. Placing an item in your shopping cart does not reserve the product. Inventory is not guaranteed until the order has been accepted and allocated for fulfillment.

Estimated lead times vary based on the product, brand, manufacturer, supplier, and current availability. Some products may ship within one business day, while backordered, made-to-order, or limited-availability products may have estimated lead times ranging from one to 52 weeks.

Lead times and estimated shipment dates are estimates only and are not guaranteed. They may change due to manufacturing delays, supplier availability, material shortages, freight delays, weather, carrier disruptions, or other circumstances outside Battle Born Offroad’s control.

For current availability or an estimated lead time before placing an order, contact us at Info@BattleBornOffroad.net or call our office.

Shipping Notifications and Tracking

When tracking information is available, it will be sent to the email address or phone number provided with the order.

Tracking information may take up to 48 hours to update after a shipping label is created. The creation of a shipping label does not always mean the carrier has taken possession of the package.

Orders containing multiple products may ship separately and may arrive at different times.

Shipping Transit Times

Shipping transit times begin after the order has been processed and provided to the shipping carrier.

Transit times displayed during checkout are estimates provided by the carrier and are not guaranteed unless a guaranteed shipping service is specifically purchased and confirmed.

Battle Born Offroad is not responsible for carrier delays caused by weather, holidays, service interruptions, incorrect delivery information, or other circumstances outside our control.

Expedited Shipping

Selecting an expedited shipping method only shortens the carrier’s estimated transit time. It does not shorten product lead times, manufacturer processing times, backorder periods, or Battle Born Offroad’s order processing time.

Customers should contact Battle Born Offroad before purchasing expedited shipping for a product with an uncertain availability or lead time.

Freight and LTL Shipments

Many products on our website qualify for free standard shipping. However, oversized, heavy, palletized, or restricted products that require less-than-truckload freight, also referred to as LTL freight, may require an additional shipping charge.

Some freight charges cannot be accurately calculated during checkout due to product dimensions, delivery location, access requirements, carrier availability, or system limitations.

When an additional freight charge applies, Battle Born Offroad will contact the customer before the order ships. The order will not be released for freight shipment until any required additional shipping charges have been approved and paid.

Freight deliveries may require:

• A valid daytime phone number
• A scheduled delivery appointment
• A commercial delivery address
• A loading dock or forklift
• Customer assistance unloading the shipment
• Additional charges for residential delivery, liftgate service, limited-access locations, or re-delivery

The customer is responsible for providing accurate information regarding the delivery location and available unloading equipment.

Freight Delivery Inspection

Customers must inspect all freight shipments before signing the carrier’s delivery receipt.

Visible damage, missing products, damaged packaging, or shortages must be clearly documented on the delivery receipt before the shipment is accepted. Customers should photograph the shipment, packaging, pallet, and damaged areas.

Signing a freight delivery receipt without noting visible damage may confirm that the shipment was received in acceptable condition and may affect our ability to submit a freight claim.

Customers should contact Battle Born Offroad immediately if a freight shipment arrives damaged, incomplete, or significantly altered.

Free Shipping

Free shipping promotions apply only to qualifying products and delivery locations.

Unless otherwise stated, free shipping generally applies to standard shipping within the contiguous United States. Free shipping may not apply to:

• Alaska or Hawaii
• United States territories
• International destinations
• Freight or LTL shipments
• Residential freight delivery fees
• Liftgate or limited-access fees
• Oversized or unusually heavy products
• Re-delivery, address correction, or storage charges

Battle Born Offroad reserves the right to contact the customer regarding additional shipping charges when an order does not qualify for free shipping.

Local Pickup

Free local pickup is available at our Battle Born Offroad location for eligible products.

Customers will be notified by email or phone when the order is ready for pickup. Customers should not arrive for pickup until they have received confirmation that the complete order is ready.

A valid photo identification and order confirmation may be required at pickup.

Orders designated for local pickup will not be released until payment has been completed and verified.

Delivery Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, phone number, and email address.

Battle Born Offroad is not responsible for delays, losses, or additional charges caused by incorrect, incomplete, or outdated delivery information provided by the customer.

Address changes are not guaranteed after an order has been submitted. Additional carrier fees for address corrections, re-routing, re-delivery, refused shipments, or returned packages may be charged to the customer.

Refused and Undeliverable Shipments

Customers are responsible for charges resulting from refused, missed, or undeliverable shipments, including:

• Original shipping charges
• Return shipping charges
• Freight charges
• Re-delivery fees
• Carrier storage fees
• Address correction fees

Refusing delivery does not automatically cancel an order or qualify the order for a full refund.

Any returned shipment will be handled under Battle Born Offroad’s separate Return, Cancellation, and Refund Policy.

Lost, Stolen, or Missing Packages

Customers should contact Battle Born Offroad promptly if tracking shows a package as delivered but it cannot be located.

Customers should first check the delivery location, surrounding property, household members, neighbors, building management, and the shipping carrier.

Battle Born Offroad may assist with submitting a carrier investigation or claim. Carrier investigations may require additional documentation and processing time.

Battle Born Offroad is not responsible for theft or loss occurring after the carrier confirms delivery to the address provided with the order.

International Shipping

International shipping may be available for certain products and destinations.

International customers are responsible for all applicable duties, customs fees, brokerage charges, taxes, import restrictions, and other charges imposed by the destination country.

International shipping quotes generally do not include these additional charges unless specifically stated.

Battle Born Offroad is not responsible for delays caused by customs processing, import restrictions, or a customer’s failure to pay applicable duties and fees.

Website Pricing and Product Information Errors

Battle Born Offroad makes reasonable efforts to ensure that product descriptions, photographs, pricing, availability, and shipping information are accurate.

If a product is listed with incorrect pricing, shipping charges, availability, specifications, photographs, or other information due to a typographical, photographic, supplier, technical, or system error, Battle Born Offroad may correct the error and refuse or cancel the affected order.

If payment has already been collected for an order that is cancelled because of an error, the amount collected for the cancelled product will be refunded.

Payment Authorization

By submitting an order, the customer authorizes Battle Born Offroad to process payment for the order, applicable taxes, approved shipping charges, and other charges disclosed at the time of purchase.

Certain orders may be authorized when placed and charged when the order is processed, allocated, prepared for shipment, or released by the manufacturer or supplier.

For products with extended lead times, delayed production, or backorder periods, the customer authorizes Battle Born Offroad to process the approved payment amount for up to 365 days after the original purchase date.

Battle Born Offroad will not charge more than the amount authorized by the customer without receiving approval for the additional charge.

Acceptance of Policy

By placing an order with Battle Born Offroad, the customer acknowledges and agrees to this Shipping Policy and Battle Born Offroad’s separate Return, Cancellation, and Refund Policy.