Return, Cancellation, and Refund Policy

Order Cancellations

Cancellation eligibility depends on the status and type of order.

Standard Orders

Orders may be cancelled without penalty within 24 hours of being placed, provided the order has not already been processed, packaged, or shipped.

Products With Extended Lead Times

For products with an estimated lead time of two weeks or longer, cancellation requests may be submitted within three business days of placing the order without penalty, provided the order has not already been processed by the manufacturer or supplier.

Cancellation Fees

Cancellation requests submitted after the applicable cancellation period are subject to a 15% cancellation fee.

An order cannot be cancelled once it has been processed, packaged, prepared for shipment, or shipped. Once received, the product may only be returned if it qualifies under the return policy below.

Credit Card Processing Fee

Battle Born Offroad does not charge a credit card processing fee for using a credit card at checkout.  

If an order is paid by credit card and the customer later requests to cancel the order or change the payment method, a 3% credit card processing fee will be deducted from the amount refunded for that cancelled or changed order. 

This fee applies only when the customer requests to cancel an order or change the payment method after the credit card payment has been processed. The fee is mandatory and cannot be waived, except where prohibited by applicable law.

Changing the payment method does not eliminate the fee. If Battle Born Offroad approves a request to refund the original credit card payment and accept payment through another payment method, the 3% credit card processing fee will be deducted from the refund.

The 3% credit card processing fee is separate from any applicable cancellation fee. Both fees may apply when an order is cancelled.

The 3% credit card processing fee does not apply to an approved product return. Approved product returns are subject to the applicable 20% restocking fee and any other return-related deductions described in this policy below, but the 3% credit card processing fee will not also be charged additionally.

Non-Cancellable Orders

The following orders cannot be cancelled once placed:

• Custom-made or custom-configured products
• Special-order products
• Clearance or final sale products that have been processed
• Products that have already been processed, packaged, or shipped

Manufacturer lead times are estimates only and may change due to production schedules, product availability, shipping delays, or other circumstances outside Battle Born Offroad’s control. A change in the estimated lead time does not automatically qualify an order for cancellation without a fee.

Cancellation Refunds

Approved cancellation refunds will generally be processed within five business days of cancellation approval.

Refunds are typically issued to the original payment method. Battle Born Offroad may issue a refund by check when a refund to the original payment method is unavailable or impractical.

After the refund is processed, please allow an additional 7 to 14 business days for the funds to appear in your account. Processing times vary by bank, credit card company, and payment provider.

Any applicable cancellation fee will be deducted from the refund amount.

Returns

Eligible products may be returned within 30 days of the date the customer receives the product.

All returns require prior authorization from Battle Born Offroad.

Non-Returnable Products

The following products are not eligible for return:

• Custom-made, custom-configured, or special-order products
• Tuners, programmers, and electrical or electronic parts
• Products that have been installed, mounted, used, modified, or damaged
• Products with opened, damaged, missing, or unsealed manufacturer packaging
• Clearance or final sale products
• Hazardous materials, flammable liquids, gases, or other restricted products
• Products returned more than 30 days after delivery

Return Requirements

To qualify for a return:

• The return must be approved in advance by Battle Born Offroad.
• The customer must obtain a Return Goods Authorization number, also referred to as an RGA number.
• The RGA number must be clearly included with the return.
• The product must be new, unused, uninstalled, unmodified, and in resalable condition.
• The product must include all original packaging, instructions, hardware, accessories, labels, and components.
• The original packaging must be clean and undamaged.

Products returned without prior authorization or a valid RGA number may be refused and returned to the customer at the customer’s expense.

Restocking and Packaging Fees

Approved returns are subject to a 20% restocking fee.

Additional packaging, re-boxing, or replacement packaging fees may be deducted from the refund if the original packaging is damaged, written on, taped, missing, or otherwise unsuitable for resale.

To help prevent shipping damage, customers are strongly encouraged to place the manufacturer’s original packaging inside a separate shipping box. Shipping labels should not be placed directly on the manufacturer’s packaging.

Return Shipping Costs

Original shipping, freight, handling, and delivery charges are non-refundable.

The customer is responsible for all return shipping and insurance costs unless Battle Born Offroad confirms that the return is due to an incorrect, defective, or damaged product.

Battle Born Offroad is not responsible for returned products that are lost or damaged during return shipping. Customers should use a trackable and insured shipping service.

How to Request a Return

To request a return, email Info@BattleBornOffroad.net within 30 days of receiving the product.

Please include:

• Your name
• Order number
• Product being returned
• Reason for the return
• Photographs of the product and packaging, when applicable

If the return is approved, Battle Born Offroad will provide an RGA number and return shipping instructions.

Do not ship a product back until you have received written return authorization.

Damaged, Defective, Missing, or Incorrect Products

Customers must inspect all products immediately upon delivery.

Battle Born Offroad must be notified within 48 hours of delivery if a product is:

• Damaged during shipping
• Defective
• Missing parts or components
• Different from the product ordered

The customer may be required to provide photographs of the product, packaging, shipping labels, and damage before a claim can be processed.

Customers should retain all products, boxes, packing materials, and shipping documentation until the claim has been resolved.

Failure to report shipping damage, missing items, or an incorrect product within 48 hours may affect Battle Born Offroad’s ability to provide a replacement, refund, or carrier claim.

Exchanges

Battle Born Offroad does not process direct product exchanges.

The fastest way to obtain a different product is to return the original product in accordance with this policy and place a new order for the replacement product.

The replacement order is a separate transaction and is subject to current pricing, availability, shipping charges, and lead times.

Return Refunds

Once an authorized return is received, Battle Born Offroad will inspect the product and notify the customer whether the refund has been approved or denied.

Approved refunds will generally be processed within five business days after the product arrives at our facility and passes inspection.

The following amounts may be deducted from the refund:

• The 20% restocking fee
• Re-boxing or replacement packaging fees
• Missing parts, hardware, accessories, or components
• Return shipping charges paid by Battle Born Offroad
• Any non-refundable original shipping, freight, handling, or delivery charges
• Any reduction in value caused by damage, use, installation, or improper return packaging

Refunds will generally be issued to the original payment method. Please allow up to 10 additional business days for your bank, credit card company, or payment provider to post the refund to your account.

Battle Born Offroad reserves the right to deny a return or refund if the product does not comply with this policy.