FAQ

You can call us directly at 702-333-0868, email our support team, or message us on our chat or on social media. We’re here to help you with fitment, installation, and product questions before you commit to a purchase.

Yes, we strive to offer the best prices in town. If you find a lower advertised price from an authorized dealer, let us know—we’ll do our best to match or beat it. Some exclusions may apply for clearance or special-order items.

We proudly carry leading offroad brands such as BDS, FOX, ICON, Eibach, Carli, Zone, Addictive Desert Designs, Baja Designs, Rigid Industries, Toyo, BFGoodrich, Nitto, and 100’s more. We have many brands that we do not list online, so please do not hesitate to reach out via chat, email or phone to see if carry the product or brand you are looking for.

We offer free or discounted shipping on most orders over $99. Orders typically ship within 1-3 business days; once shipped, standard transit times depend on your location, but generally most transit time is 2-3 days. Expedited shipping is available at checkout, and offers delivery as quick as 24hrs. Tracking info will be provided once your package is in transit and will be sent electronically to your email. 

We apologize for any confusion; our cart may not always display shipping charges due to varying item rates, freight orders and international orders. We strive to have our accurate shipping prices on our site, but for large items such as fenders, bumpers, pallet shipments and other cases may incur an additional shipping charge after checkout. If you do not want to move forward your order, we will gladly cancel your order free of charge.

Yes, Battle Born Offroad offers professional installation in our Las Vegas shop for ALL products we sell (suspension, lift kits, lighting, etc.). If you’re interested in installation, please hit our live chat button, give us a call at 702-333-0868 or email us to get a quote or get on the schedule. We can assist with shipping your vehicle to us if you are out of state and build trucks from around the country!

All of our products come with a manufacturer’s warranty covering defects in materials and workmanship. Warranty durations vary by product and brand. Damage from misuse, improper installation, or off-trail abuse may not be covered. To initiate a claim or have questions, please reach out to us via email at info@battlebornoffroad.net and please submit photos, your order number and a brief description of the issue you are facing. 

Yes, we partner with financing providers (Affirm, Shop Pay, SNAP Finance & Koalifi) so you can pay over time. Options like “buy now pay later” or longer-term payment plans may be available. Terms and interest will depend on your credit. Affirm and Shop Pay will be shown during checkout and must be clicked during this process. Other options are offered in store or on the phone, please feel free to call us at 702-333-0868 to discuss more. 

Regular maintenance and proper installation is crucial. Rinse off mud, sand, and debris frequently; inspect fasteners and bolts periodically; check and retorque bolts per spec; maintain seals and wiring for lighting; protect exposed metal surfaces via coatings or touch-ups. We recommend doing these tasks at least every oil change for a good gauge of time. Please ensure you are following manufacturer guidelines and reach out to our sales team if you have any questions. 

Our retail and installation shop is in Las Vegas, NV. While we love serving local customers, we also ship thousands of products worldwide. Whether you’re across town or across the country, we’ve got you covered.

In most cases, yes. If you’ve purchased a compatible part, we can install it. However, parts not bought through us may not include warranty support, and we cannot guarantee fitment without reviewing the product beforehand, please give us a call to schedule an appointment and very part compatibility. 

Please inspect your package immediately upon arrival. If you notice any shipping damage, take clear photos of the damage and packaging and email us within 24 hours of delivery. We will work to make it right, either replacement of the part, or arranging return/reimbursement as needed.